Your Guarantee
The idea of using public transit, carpooling, or vanpooling may sound great, but what if you’re stranded at work during a family emergency? 511 Contra Costa’s guaranteed ride home program is an “insurance policy” against being stuck without a car.
Apply now.
Sign up today by printing and mailing us an application. If you’d like more information, give us a call at (510) 215-3035.
Just pick up the phone.
When you are approved to participate, you will be issued either a taxi or rental car voucher to use in an emergency. If you need a ride, all you have to do is call. We also ask that you fill out an evaluation questionnaire after using the service so we can help you better in the future.
The terms are simple.
- Participants and their employers must pre-register in the program. There is no cost to employers or employees to participate.
- Employees are eligible to use the guaranteed ride home as long as they have obtained a voucher (in advance) and used a commute alternative on the day they need assistance.
Vouchers can be used if:
- You or an immediate family member suffers an illness, injury, or severe crisis
- You are asked by your supervisor to work unscheduled overtime
- Your ridesharing vehicle breaks down or the driver has to leave early
- You have a break-in, flood, or fire at your residence
The Guaranteed Ride Home MAY NOT BE USED FOR:
- Personal errands
- Pre-planned medical or dental appointments
- Business-related travel
- Working overtime without a supervisor’s request
- Non-emergency side trips on the way home
- Ambulance service